Frequently Asked Questions (FAQs)
At Modern.Black.Gold, we’re dedicated to ensuring your shopping experience is seamless and stress-free. Below, you’ll find answers to common questions about our products, services, and policies.
1. How can I contact Modern.Black.Gold?
We’re here to help! Reach out to our friendly customer support team at info@modernblackgold.com for any questions or assistance. Our team is committed to providing prompt and knowledgeable support within 24-48 business hours.
2. Do you ship worldwide?
Yes, we proudly ship to customers across the globe. No matter where you are, we’ll work to deliver your order safely and efficiently.
3. Where do you ship from?
Orders are shipped from our trusted facility in Hong Kong to ensure top-quality service and consistency.
4. Can I change or cancel my order?
We understand plans can change. If you need to modify or cancel your order, please contact us within 12 hours of placing it. After this time, your order will likely already be processing, but you can still return it for a full refund once it arrives.
5. What payment methods do you accept?
We accept all major payment methods, including VISA, Mastercard, AMEX, and PayPal, to ensure a secure and seamless checkout experience.
6. When will my order be processed?
Orders are processed Monday through Friday. Please allow 2-3 business days for processing, with an additional day for shipment. During holidays or sale events, processing times may be slightly extended.
Note: We do not process or ship orders on weekends.
7. How long will it take to receive my order?
Once shipped, orders typically arrive within 2-4 weeks. Delivery times may vary depending on your location or peak shipping periods. Thank you for your patience—we promise it will be worth the wait!
8. What if I don’t receive my order?
If your order hasn’t arrived within 30 days from the shipping date, you’re eligible for a full refund. Please contact us, and we’ll work to resolve the issue promptly.
9. Will I be charged customs and taxes?
The prices listed on our site are tax-free in USD. However, depending on your country’s customs policies, import duties, taxes, or related fees may apply upon delivery. These fees are the responsibility of the customer.
For detailed information, we recommend contacting your local customs office. Please note, Modern.Black.Gold is not responsible for any customs delays.
10. How do I return an item?
To initiate a return, please email us at info@modernblackgold.com. Our team will guide you through the simple return process to ensure a hassle-free experience.
11. What if I receive a defective, incorrect, or damaged item?
We strive for perfection, but if something isn’t right, we’ll make it right. Contact us with:
- Your order number
- Photos of the issue
- Relevant details about the problem
Our team will resolve the matter quickly and ensure your satisfaction.
12. When will I receive my refund?
Refunds are issued to your original payment method. For credit or debit card payments, refunds typically appear within 7-10 business days after we receive your returned item or approve your cancellation. If the refund doesn’t appear, we recommend checking with your bank or card issuer for further assistance.
Need More Help?
If your question isn’t answered here, feel free to contact us at info@modernblackgold.com. We’re here to ensure your experience with Modern.Black.Gold is exceptional.